FREQUENTLY ASKED QUESTIONS
1. HOW DO I FIND LIPLAND PRODUCTS?
Currently, Lipland cosmetics can only be purchased through our website (www.lipland.com)
2. WHERE DO YOU SHIP FROM AND HOW LONG DOES IT TAKE?
We ship from our warehouse in Los Angeles, CA.
Canada: 7-12 business days
USA: 3-5 business days
International: 10-15 business days (may be longer for slow-to-ship countries)
3. HOW DO I TRACK MY PACKAGE?
You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation.
4. DO LIPLAND PRODUCTS CONTAIN GLUTEN?
LIPLAND does not contain gluten in any of its cosmetics.
5. DOES LIPLAND TEST ON ANIMALS?
LIPLAND never tests their products on animals, nor do we have any other parties, such as suppliers, conduct any animal testing on our behalf. LIPLAND uses only the highest quality ingredients which have a proven safety record and are widely used in the cosmetics industry.
6. DO LIPLAND PRODUCTS CONTAIN ANY PARABENS OR SULFATES?
LIPLAND cosmetics are paraben free as well as phthalates and sodium lauryl sulfates free.
WHERE IS MY ORDER?
You can access your order status and history by signing in to your account. You can call 1.805.328.3628 or email us at firstname.lastname@example.org
8. CAN I RETURN OR EXCHANGE AN ITEM?
We believe in providing exceptional customer service and will always do our best to assist with any issue or concern you may have with a purchased item.
All sale items are final sale.
Shipping fees will not be credited back unless the issue was on our end.
Please feel free to contact us directly prior to sending back your LIPLAND product so we can further assist you or answer any questions you may have.
9. DO YOU SHIP INTERNATIONALLY?
Yes, for your convenience we ship all over the world. Depending on country, shipping usually takes 10-15 business days.
10. CAN I CHANGE OR CANCEL MY ORDER?
Since we have extremely fast shipping, we cannot cancel orders after they are placed. Once your order hits our warehouse, it immediately gets processed and ships out to you!
11. I RECEIVED THE WRONG PRODUCT, CAN I RETURN IT?
If your online order is not as expected, please make sure to contact us right away so we could further assist you.
12. MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?
If you received damaged merchandise, please retain the box, packaging and all contents, and contact us as soon as possible for assistance.
13. WHERE ARE YOUR PRODUCTS MADE?
All Lipland products are made in USA
14. WHAT DOES IT MEAN WHEN A PRODUCT IS ON BACKORDER?
Popular items may sell out quickly and temporarily be on backorder. This means that the items are currently out of stock but that there are shipments on their way to re-stock our warehouses. Ordering an item that is currently on backorder is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it!
- The backordered items in any order will automatically ship out as soon as we receives the items.
- You will be notified via a shipment confirmation email (and a tracking number) once your back ordered items have shipped. You will not need to contact customer support, or do anything to follow up on the back ordered item We will take care of it for you from here on out!
- We will do our best to estimate when backordered items are expected to ship, and post this information on the website, as well as update all customers who have purchased back ordered items.
15. MY PRODUCT IS ON BACKORDER, CAN I STILL PURCHASE IT?
Yes, you certainly can! Placing an order will reserve a set for you so once we are back in stock, we will send you your LIPLAND product right away!
16. CAN'T FIND THE ANSWER YOU'RE LOOKING FOR?
If you have a question that is not in our FAQ’s, please feel free to email us at email@example.com for immediate assistance.